Process, performance, and AI working together
We implement the systems and strategies that turn good support teams into exceptional ones.
Process implementation
We build repeatable support workflows that scale with your team and deliver consistent customer outcomes.
Strategic tooling
We help you select the right platforms for your support stack, so your team spends time helping customers, not managing systems.
AI integration
We recommend artificial intelligence where it matters most: automating routine tasks and freeing your team to focus on complex customer issues.
Team training
Your team learns the systems, processes, and mindset that drive exceptional support performance, not just features.
Performance measurement
We establish clear metrics so you see what's working, where your team excels, and where improvements drive real customer value.
Performance management
We build robust performance management systems so you can enforce clear, best-in-class standards in your operations, that drive client success.
Better support operations. Amazing customer outcomes.
We help startups build support and success teams that deliver results. Proven processes, smart tooling, and AI integration that works.
Meet Rahat Nehal
Strive for 95 is built on deep expertise in support & success operations, startup scaling, and AI-driven efficiency gains.
Rahat Nehal
Founder and Consulting Lead
Rahat Nehal has led award-winning support & success teams in cybersecurity & telecommunications, achieving industry recognition through proven processes, smart tooling choices, and strategic AI implementation. That hands-on experience now guides how we help startups build support operations that actually work. In addition to leading global teams at Rapid7, Imprivata, and Calix, Rahat also earned his MBA from Southern Methodist University in Dallas, Texas, with a focus in General Management.
A success story from Rapid7
Learn below how Strive for 95 helped Rapid7 deliver real customer value from their Product team and improved renewal confidence, from Julian Waits, the Chief Experience Officer at Rapid7.
Businesses trust us to fix their operations
Rahat is an exemplary senior leader and one of, if not the best, at Customer Support and Operations. He transformed this function at FairWarning with a robust program of metrics which drove transparency and accountability for himself and his team.
Darrell Swope
Former CTO, FairWarning
Rahat is an amazing leader. He built a world class team and processes to support our customers worldwide. His approach is metrics driven which allows the organization to focus on the most important issues. He is the person you want involved in the most important and complex issues. He is a leader, a mentor, and a wonderful person.
Mike Lyons
VP of Engineering, Imprivata
Proven results in support operations
Award-winning leadership and measurable results from optimizing support and success operations for startups across industries.
20+
Years leading world-class teams
2026
Most recent industry award
6
Core optimization areas: process, tooling, AI, metrics, leadership, & performance management
100%
Operator-led approach
Certified expertise
We're certified in the areas of expertise that matter for your startup, including in cybersecurity, Salesforce, ITSM, and Project Management.
Let's build your support & success operations strategy
Schedule a free consultation with Rahat Nehal to discuss how Strive for 95 can optimize your support and success operations.